Mobile
carrier Vinaphone has struck a strategic partnership agreement with the
UK-based telecommunications corporation Vodafone to jointly provide
high quality services to customers from next month.
Under the partnership, the Vietnamese mobile service provider hopes to
benefit from Vodafone’s technology as well as its established systems to
improve service quality and competitiveness. Customers will have the
opportunity to enjoy useful services that have been deployed worldwide
by the UK firm.
“Vodafone’s seasoned customer care policy will be very helpful to
enhance effectiveness of Vinaphone’s customer care service and help us
meet customers’ increasing demands. The cooperation will also make the
Vinaphone brand more popular around the world,” said the State-owned
firm’s spokesman Doan Xuan Hop.
Vittorio Colao, CEO of Vodafone, said his corporation’s goal is to
become one of the strategic investors of mobile carriers in the world.
Therefore, various services will be offered under the cooperation,
including corporate customer service, roaming, and distribution of
terminals.
Vodafone will also bring international-standard products and services to Vietnam, he added.
Vietnam Post and Telecommunications Group (VNPT), the parent company of
Vinaphone, hoped the strategic cooperation would help boost Vinaphone’s
profits and contribute to the group’s revenue after MobiFone was spun
off from the group months ago.
Vodafone is among the ten largest telecom enterprises in the world with
the total number of subscribers amounting to 382 million.
Vodafone used to seek involvement in a plan for turning MobiFone into a shareholder-held concern.
SGT/VNN