Hanoi officially launched a tourist support division on August 1 to
solve as quickly as possible incidents reported by tourists, and provide
them with necessary information about the capital city.
The move comes as the municipal tourism sector discovered that
tourists have been the target of theft, fraud and overcharging,
especially in Dong Da, Hoan Kiem and Ba Dinh districts, which has
tarnished the image of the capital city in the eyes of foreigners.
Visitors now can directly call the division’s
two hotlines, including 04.39261515 and 0946791955, which are available
all the day.
The municipal Department of Culture,
Sports and Tourism then will coordinate with those of the police of the
city and districts, the municipal transport department and the Hanoi
Taxi Association to deal with any violations, especially those related
to transport, service quality and taxi fares.
time to come, the department will continue opening new information
kiosks to promote Hanoi’s tourism as well as provide tourists with
Hanoi welcomed 1.2
million international arrivals and 9 million domestic tourists in the
first half of this, representing year-on-year increases of 15 percent
and 8 percent respectively.-VNA